Live Rock and Live Sand
- Quote Required
Live rock and live sand require
independent shipping quotes and are not included in our flat rate shipping
fees. You may order rock and sand online
with other products but the overweight items will be shown separately at
checkout. Please complete the checkout
process for the flat rate items.
Completing the checkout will generate an additional order and notify us
that a quote is needed. You will receive
an email when the overweight item’s additional shipping charges are
calculated. You may pay for or decline
the quoted items by visiting the “My Accounts” section of the website and
selecting the order marked “Quoted”. If
you have an open order (paid but unshipped) that will positively impact the
total shipping charge, the orders will be automatically combined and the credit
amount will be shown.
Federal Express -
Our preferred shipping method
is FedEx Priority Overnight. We
are offering a flat $40.00 shipping fee* to anywhere in the
continental US (we
will also ship to Alaska for a flat rate of $50*). We’ve chosen to use FedEx for most of our
overnight shipments because they have the best on time record to the most
places. Additionally, they back up their
promises with a no hassle delivery guarantee.
Packages shipped “Priority Overnight” will be delivered to your door by
10:30AM in most areas.
“Standard Overnight” can be expected by 4:30PM. Destination location and livestock
requirements determine which option is used.
United States Postal
Service - $15.50*
Some of the tougher
invertebrates, marked with the reduced rate snail icon, can be shipped USPS
Priority Mail for a flat $15.50 shipping fee*. Priority mail is a
two or three day service. The Postal Service does well delivering within this
time frame, however, it can take longer and they offer no guarantee or
refunds if the expected delivery time is excessively exceeded. We still backup our live arrival guarantee
for the livestock so don’t hesitate to use this service if it is
appropriate. This option is offered at
checkout only if all items in the cart are eligible.
Adding Items to an eBay
Auction - $0.00*
Items may be added to a paid,
unshipped eBay auction without incurring additional shipping charges. During checkout select Prepaid Shipping : Group Buy from the Shipping Options
menu on the Delivery Information page. Next, type Ebay and your eBay user id and
your auction item number on the Payment Information page. If multiple eBay auctions are shipping
together, use any one of the winning auction items numbers. To avoid errors, please copy and paste the
auction item number in the space provided.
Adding Items to a Group Order -
Sealife tries to accommodate clubs
and group orders to help defray shipping costs. The group coordinator must
place an initial order and pay for the shipping costs as a normal order and include
the group name and any group requests in the comments section. Subsequent orders may select the Prepaid
Shipping: Group Buy option from
the Shipping Options menu on the Delivery Information page
and provide the group name and original order id on the Payment
Information page. All Group Buy payments must be completed through Paypal.
Adding Items to an
Existing Order - $0.00*
Items may be added to confirmed,
unshipped order without incurring additional shipping charges. During checkout select Combined Order:
Freight Prepaid from the Shipping Options menu on the Delivery
Information page. This option
will only be available if there is a paid, unshipped order being
processed. If the
new item requires overnight shipping and the original order specified 2-3 day
shipping, the entire order will be upgraded to overnight. The shipping
adjustment amount will be displayed with the combined shipping option and added
to the order at checkout. After payment, the two orders will be combined and a
confirming email for the complete item list will be transmitted.
To modify an unconfirmed, unpaid order, click the My Account link at the top of the page,
locate the unconfirmed order that you would like to modify in your order list
and click the view button. Click the Return To Cart button to cancel the existing order, add or delete from the new cart and
checkout normally. To completely cancel
the order, remove the items from your cart.
* Live Rock, Base Rock, and Live Sand are
excluded from flat rate shipping, added item and eBay prepaid shipping fees. Please email to request an estimate.
Schedule and Packaging
Monday/Tuesday Ship Days
We ship every Monday and
Tuesday unless otherwise posted or stated.
We prefer not to ship later in the week to avoid possible weekend delays
but will make exceptions if our schedule allows.
All of our livestock is sealed
in oxygen-inflated bags, doubled bagged and packed in foam-insulated
boxes. When needed, heat or gel packs
are added at no extra charge.
The day your livestock is
shipped, a shipping notification with tracking information will be emailed by
the freight carrier. Additionally, you will receive an invoice from Sea Life
Inc. that contains FedEx tracking information and ship dates. The tracking information available through
FedEx is first class and will let you know where the shipment is at any given
time. The USPS provides a tracking
number but the online information does not provide active status of the
package’s progress and is only useful if the shipment appears to be lost. Please review our “Arrive Alive Guarantee”
for instructions if shipping problems occur.