We guarantee live
arrival and 48 hr survival on all of our livestock.
We go to great lengths to select the best
specimens and carefully package them so that they arrive healthy. In the
unlikely event that there is a shipment or communications failure, please email us immediately to allow us to solve the
If you have a loss and the shipment was
delivered on time, email us.
We will reimburse the livestock cost with either a PayPal refund or a
website credit, depending on your preference.
We may require a photo of the loss and ask that you contact us before
disposing of the livestock. Our phone
number will be on the invoice that will be both emailed to you on the day of
shipping and enclosed in the box.
If losses are a result of shipping delays
on any Federal Express shipment, let us know as soon as possible so we
can file a claim for the shipping costs.
Sea Life will cover the livestock loss through a PayPal refund or
website credit, and we will try to recover the shipping cost through the
carrier. FedEx provides excellent on
time arrival and rarely misses delivery times and dates. Delays do occur but they are good about
standing behind their promises. (Note:
in the event that they miss their delivery time, try contacting them ASAP and
see if it's being held at a local distribution center and can be picked
up. When this is the case, we may be
able to recover your shipping costs with no livestock losses.)
If the product you get is not what you
ordered, has missing items or is not what you expected, let us know and we'll
work with you to resolve the problem.
Website credit will be displayed and
detailed in the My Account section of the site and will automatically be
applied to your next purchase for any product.
We realize you are putting a lot of faith
in us by ordering livestock over the Internet and continually strive to exceed
your expectations. Our success is based
on a reputation for quality product, high customer satisfaction, referrals and
repeat patronage. Thank you for letting
us serve you.
President and Owner of Sea Life Inc.